TERMS AND CONDITIONS

TERMS AND CONDITIONS

VIDE GROWTH AGENCY, OR VGA, IS A DIGITAL MARKETING AGENCY AND CONSULTING GROUP WITH THE SOLE PURPOSE OF ASSISTING BUSINESS OWNERS IN THE CREATION AND GROWTH OF THEIR OWN BUSINESS. WE ARE ONLY REPRESENTING THE SERVICES THAT WE PROVIDE TO OUR CLIENTS. WE ARE NOT RESPONSIBLE FOR THE OUTCOME AND/OR PRACTICES THAT OUR CLIENTS PARTAKE IN. WE ARE ALSO NOT RESPONSIBLE FOR LACK OF SERVICES PROVIDED BY OUR CLIENTS. THIS INCLUDES, BUT IS NOT LIMITED TO, BAD SERVICE, LACK OF FOLLOW UP, SKIPPED APPOINTMENTS, OR ANY CONCERNS OR DAMAGES CAUSED BY A CLIENTS’ SERVICES.

CANCELATIONS

ALL LONG TERM CONTRACTS AND AGREEMENTS (LONGER THAN 1 MONTH) MUST BE FULFILLED FOR THE FULL TERM AND/OR THE AGREED UPON AMOUNT; UNLESS OTHERWISE STATED BY VGA. IF YOU WOULD LIKE TO CANCEL YOUR AGREEMENT FOR OUR SERVICES BEFORE THE FULL TIME FRAME, YOU ARE STILL OBLIGATED TO PAY THE FULL AMOUNT STATED IN THE CONTRACT. AFTER THE COMPLETION OF AN AGREEMENT, YOU WILL BE AUTO-BILLED MONTHLY UNTIL WRITTEN CONSENT OF EITHER PARTIES OVER ESTABLISHED SLACK CHANNEL.

IF YOU ARE ON A MONTHLY SUBSCRIPTION PLAN, YOU MUST PROVIDE A MINIMUM 31 DAY NOTICE TO CANCEL SERVICE AND STOP PAYMENTS. 

VIDE GROWTH AGENCY ALSO RESERVES THE RIGHT TO TERMINATE YOUR ACCOUNT AND PARTNERSHIP AT ANY GIVEN TIME PROVIDED A 31 DAY NOTICE. IT IS COMPLETELY OUR RIGHT TO REFUSE ANY OR ALL SERVICE FOR ANY REASON, INCLUDING THOSE NOT SPECIFIED. IF TERMINATION OCCURS, YOU ARE NOT ENTITLED TO A REFUND BY ANY MEANS. 

RETURNS AND GUARANTEES

CLIENTS UNDERSTAND THAT ALL PROGRAM SALES ARE FINAL AND NON-REFUNDABLE; NEITHER IN FULL OR IN PARTIAL. UNDER NO CIRCUMSTANCE ARE YOU ENTITLED TO A REFUND OF PAYMENT OR A REFUND OF AD SPEND. ALL PAYMENTS MUST BE PAID IN FULL FOR THE AGREED UPON AMOUNT BY THE AGREED UPON DATES.

IN THE CASE OF A SERVICE GUARANTEE, OUR AGENCY GUARANTEES THAT THE CLIENT WILL RECEIVE A MINIMUM NMBER OF SALES APPOINTMENTS PER A SET TIME FRAME. IF THIS NUMBER IS NOT MET IN THE PRE-ESTABLISHED TIME, THE SERVICE CHARGE WILL BE WAIVED FOR THE FOLLOWING MONTH. IF SERVICES CONTINUE AFTER THIS OCCURRENCE, PAYMENT FOR SERVICES WILL RESUME ONCE THE NUMBER OF APPOINTMENTS HAS BEEN MET WITHIN THE TIME FRAME. 

THE NUMBER OF GUARANTEED APPOINTMENTS WILL BE DETERMINED BY THE TOTAL AD SPEND. GUARANTEED APPOINTMENTS WILL EQUAL TOTAL AD SPEND / 150 (EX. $3000 AD SPEND / 150 = 20 GUARANTEED APPOINTMENTS). 

THIS GUARANTEE OF SERVICE IS CONTINGENT ON THE FACTUAL NUMBERS DICTATED BY OUR DATA. THESE NUMBERS TRACK INFORMATION SUCH AS, BUT NOT LIMITED TO, TOTAL AD SPEND, APPOINTMENTS SET, AD REACH, WEBSITE VISITS, CONTACT INFORMATION COLLECTED, CONVERSION RATES, AND MORE. THE START DATE FOR PERFORMANCE OCCURS ONCE THE ADS HAVE BEEN APPROVED BY META. ANY AD PAUSES CAUSED BY ISSUES NOT RELATED TO THE CONTRACTOR WILL ADD A 1:1 RATIO EXTENSION TO THE DAYS ALLOTTED (EX. AD GETS PAUSED 7 DAYS = 7 DAY EXTENSION TO GENERATE RESULTS).

ASIDES FROM PERFORMANCE GUARANTEE, WE DO NOT OFFER ANY REFUNDS, PARTIAL REFUNDS, OR OTHER GUARANTEES.

OUR GOAL IS TO PROVIDE AN OUTSTANDING SERVICE AND LEAVE OUR CLIENTS FEELING FULFILLED AND SUCCESSFUL. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE CONTACT OUR SERVICE CENTER AT SUPPORT@VIDE.LA.